How to set the outage end date with incident resolved date plus 24 hrs
How to set the outage end date with incident resolved date plus 24 hrs
Hi Everyone,
We have a requirement to set the outage end date with the incident resolved date plus 24 hrs.
Can anyone help me in achieving this?
Your help is highly appreciated
Thanks in advance
Raviteja Unselected an answer
Hi,
to add 24hours you need to use addDays(1)
Updated script below
1) since your BR runs when state changes to Resolved; so you can add 1 Day to the current time i.e. 24hours
var outage = new GlideRecord("cmdb_ci_outage"); outage.addQuery('task_number', current.sys_id); outage.query(); while (outage.next()) { var gdt = new GlideDateTime(); gdt.addDays(1); outage.end = gdt; outage.update(); }
Raviteja Unselected an answer