ServiceNow UI Policy


UI policies offer an alternative to client scripts for dynamically changing information on a form. Administrators and users with the Personalize Rules [personalize_rules] or the UI policy administrator [ui_policy_admin] role can use UI policies to define custom process flows for tasks.

Creating a UI Policy:

Create UI policies to dynamically change information on a form. You can create UI policies for tables, for tables that are in a different scope than the UI policy record, you can create UI policy actions only for fields in the same scope as the UI policy, and you cannot make a field mandatory or define scripts.

Procedure to Create:

⦁ Navigate to System UI > UI Policies.
⦁ Click New.
⦁ Select the Table Name in Table field.
⦁ Fill the Short description field.
⦁ Click update. Now the form will be reload.

⦁ Below the Related list UI Policy Action will be there. Click New to create new UI Policy Action.

⦁ In this form select the Field Name which we want to make Mandatory, Visible or Read only.
⦁ Choose the field values Mandatory, Visible or Read only as your condition.
⦁ Click Submit to apply UI Policy Action.
⦁ Update the UI Policy.

0 0 vote
Article Rating
Inline Feedbacks
View all comments