Setup ServiceNow User Account and Group
Setup User Account
In our instance we can add new users to allow them to log in and use the features. Admin or user_admin can create the new users.
Procedure to Setup New Account
To setup the new user account,
- Navigate to User Administration > Users
- Click New.
Fields in New Account Setup Form
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- User ID – User ID is the identifier for the user. User can login to their instance by using this User ID. You cannot create a new user whose User ID duplicates an existing user.
- First Name- First name for the user.
- Last Name- Last name for the user.
- Title- Job description for the user. We can add manually or select one from the list.
- Department- Select the user’s department from the list.
- Password- Assign a password to the user. This will be the login password. This password can be modify.
- Password needs reset- This chick box will require the user to change the password during the first login.
- Locked out- This chick box will lock the user out of the instance and terminate all their active sessions. The system prevents users with the admin role from locking themselves out.
- Email- Email id for the user.
- Date format- We can choose the date format for the user.
- Time Zone- Choose the time zone for the user.
- Business phone- Enter the Business phone number for the user.
- Mobile phone- Enter the Mobile phone number for the user.
- Photo- Attach the photo for the user.
- Click Submit with the with the details to create the new user.
Password Reset
We can reset user password in our instance. Admin or password_reset_admin or password_reset_service_desk can reset the user password.
Note: We must enable the Public access in “Service-Desk Password Reset for Local ServiceNow” to enable the service desk-assisted process by navigate Password Reset > Processes.
Procedure to Reset Password
- Navigate to Password Reset > Service Desk.
- Select the user from the lookup list to reset the password. And select the process “Service-Desk Password Reset for Local ServiceNow”.
- Click Verify Identity.
- Select Accept to move next stage.
- Click the Reset Password button to reset the password. This will auto generate the password.
- After reset the password, Login this user by login ID. In Current Password use the auto generated password and change the password in New Password field.
Create a User Group
We can create a user group for the users with the roles. The role user_admin or itil can create a user group.
Procedure to Create a User Group
- Navigate to User Administration > Groups.
- Click New to create group.
Fields in Group Table
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- Name- Name of the group
- Manager- Manager for the new group
- Email- Email for the new group
- Parent- Parent group for the new group.
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- Click Submit to create the new group.
Add User to Group
Add a user’s to a group so the users can get the roles from the group.
Procedure to Add User to Group
- Navigate to User Administration > Groups.
- Select the group to add the users.
- In the Group Members related list, click Edit.
- From the slushbucket list we can add multiple users to the group and click save to add selected users to the group.
Assign a role to a group
We can assign a role to a group to grant access to applications and modules to group members. The role user_admin or admin can modify or assign a role to the group.
Procedure to Assign a role to Group
- Navigate to User Administration > Groups.
- Select the group which we want to assign the role, from the group list.
- Click the edit button from the Role tab
- From the slushbucket list we can add multiple roles and click save to apply the role changes to the group.